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FAQs: mysolarZero

mysolarZero is our customer dashboard, with access to our referral rewards system, solarZero tracking, and energy efficent product store.

What does mysolarZero do?

As a solarZero customer you get access to mysolarZero, your online portal for all the resources you could need, including: Energy survey tool to ensure you are saving as much on your power bill as possible. Monitoring & control apps. Customer knowledge base and support services. Exclusive deals on energy efficient Panasonic appliances from our solarZero store. Our referral programme.

What is the difference between mysolarZero and the solarZero app?

mysolarZero is a complete online dashboard providing access to a wide variety of information and access to services. The solarZero app is the system which allows you to monitor your energy usage and the solar and battery systems.

I don’t think I have a mysolarZero login — what should I do?

Firstly, visit the mysolarZero login page and click on the Forgot your password? link. Here you can enter your email address and click “Send reset email”. Then: If you have an account, you will receive an email instructing you on how to reset your password (please be sure to check your Spam email folder just in case). If you do not receive an email instructing you on how to reset your password you may not have a mysolarZero login. Please contact us and we will get you set up!

How do I reset my mysolarZero password?

The login page for mysolarZero has a link to reset your password. You can reset your password by following these pages. Please note, if you try to log in 3 times incorrectly, as a security precaution your account will be locked for 30 minutes. You will be unable to log in during this time, and password reset will not work either. After the 30 minute period has expired you can log in as normal or reset your password. If you opted to reset your password then a reset link will be sent to your email address. You will need to follow this link to reset your password.

I am not receiving my password reset email for mysolarZero

Please check your Spam folder, your password reset email may have ended up here. If you have checked your Spam folder and you have not received an email instructing you on how to reset your password then you may not have a mysolarZero login. Please contact us and we will get you set up!

I’m trying to log into mysolarZero and I see an OAuth Error

Very rarely when you log into your mysolarZero account you may see an OAuth Error message like the below: This is because you’ve followed an old link to mysolarZero, such as a bookmark or a link in an email, which no longer works If you visit www.solarcity.co.nz, and click mysolarZero in the top right, you can then log straight in. If you wish to bookmark or add a favourite to access the site, use the following link: https://mysolarzero.solarcity.co.nz.

mysolarZero says it is down for maintenance

Sometimes when trying to log into mysolarZero you may see an error message: “https://solarcitynz.force.com is down for maintenance, sorry for the inconvenience. We’ll be back shortly. Please email us if you need to get in touch.” This error message may persist after several attempts to access the site. It generally appears after entering your username and password. There are a couple of options to resolve: Enter https://mysolarzero.solarcity.co.nz into your browser directly, or click the mysolarZero link in the top right. You should be taken directly into mysolarZero as you have already successfully logged in. Use a different web browser. I.e. if you’re using Chrome, try Firefox, or Edge, or Safari, or Opera. Clear your browser cache. Instructions differ between different browsers, so follow the instructions at https://www.refreshyourcache.com/en/home/ Try private or incognito mode: https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser Use a different computer or device. If the above does not work for you, please complete the form below and send us: The URL you are trying to access The exact error text you see Any screen shots you can take. We are investigating options for resolving this but at this stage we do not have a date for resolution. We'll update here when we have news.

How does the mysolarZero store work?

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction. We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it. We will take payment from you when you submit your order and it is accepted by us. Customers can place an order online using their credit card via our secure payment gateway (Stripe). If a product is on backorder solarcity will liaise with customer and confirm if they are happy to wait for the item, or if they require a refund. Once processed the customer order will go to Panasonic to be processed for delivery. Please read the mysolarZero store terms and conditions for more information.

How does the rewards programme work?

Invite friends and family to join solarZero and get a $500 thank you each time one of them joins solarZero.

When will I receive my reward payment?

As soon as we’ve activated the solarZero system at your referral’s home.

Does your rewards programme comply with current privacy policy?

Absolutely. We do not store any information from you about your friends or family until they have opted in to hear from us.

How can I share information about the rewards programme?

That’s easy. Simply click the link on your dashboard to share via email, or your social media channels.If you can't see the Spread The Word section (see below example) then please check your browser for any ad blockers. It's possible they mistakenly blocked it from showing.

How do I track my referrals?

The Refer-A-Friend page on mysolarZero contains a link to your Ambassador Dashboard: https://mysolarzero.solarcity.co.nz/rewards To access, scroll down the page for the section titled “Already invited friends or family?”. In the stats section, you can see how many people have clicked your referral link, how much you have earned to date, how much you have awaiting payout or approval, and more statistics.

How long do mysolarZero Store orders take?

Once you’ve placed an order, you will receive an email confirming the order. Please note the order number in the top left, starting with “SNIP-”. If you do not receive the email, then your order has not been placed. If this is the case, please try submit your order again. Your product will be dispatched on the next business day. We’ll be in touch if there are any delays to your order. The delivery driver will call you closer to delivery day to schedule your delivery. You’ll need to be home for the delivery. If you do not receive your order within 5 working days, please email our team using this form.

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solarcity is the nation’s leading solar energy services company and a proud member of SEANZ. Over the past 35+ years it has put more solar systems on Kiwi homes and businesses than any other company. It was the first solar company in the world to achieve Toitū carbonzeroCert^TM certification and is still the only solar energy services business in NZ with that green credential. solarcity is one of the fastest-growing green companies in New Zealand and is one of the Government’s Focus 500 companies that are targeted to contribute significant benefits to the New Zealand economy.

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