FAQs: mysolarZero


As a solarZero customer you get access to mysolarZero, your online portal for all the resources you could need, including:

  • Energy survey tool to ensure you are saving as much on your power bill as possible.
  • Monitoring & control apps.
  • Customer knowledge base and support services.
  • Exclusive deals on energy efficient Panasonic appliances from our solarZero store.
  • Our referral programme.

mysolarZero is a complete online dashboard providing access to a wide variety of information and access to services. The solarZero app is the system which allows you to monitor your energy usage and the solar and battery systems.


On desktop, in the top right corner is a menu item with your name. In this menu is a reset password link.


When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when you submit your order and it is accepted by us.

Customers can place an order online using their credit card via our secure payment gateway (Stripe).

If a product is on backorder solarcity will liaise with customer and confirm if they are happy to wait for the item, or if they require a refund.

Once processed the customer order will go to Panasonic to be processed for delivery.

Please read the mysolarZero store terms and conditions for more information.


Invite friends and family to join solarZero and get a $200 thank you each time one of them joins solarZero.


As soon as we’ve activated the solarZero system at your referral’s home.


Absolutely. We do not store any information from you about your friends or family until they have opted in to hear from us.


That’s easy. Simply click the link on your dashboard to share via email, or your social media channels.

Services and support

A specific question in mind or just want to know more about solar?

Existing customer. Need help?