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FAQs: Broadband

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For new customers: We’ll organise to switch you to 2degrees for unlimited broadband as soon as solarZero is installed at your home.

For existing customers: We can get that underway for you today. As bundling broadband is a new and optional extra we’ll send you a new solarZero agreement.

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Unlimited broadband of the best service available to your home. ADSL, VDSL, or Fibre, best available up to 100/20Mbps. We can do a quick check and let you know what’s available for your home.

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2degrees

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If you bundle broadband in with your solarZero service your monthly fee will increase by $65+gst. That monthly fee will not be increased for the full term of the solarZero agreement.

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We negotiate with Internet Service Providers on a group purchase basis with a view to ensuring we deliver the best value broadband available in the market. Our 20 year value proposition allows for the fee to be benchmarked against the market and will be reduced if appropriate.

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We’re providing you with unlimited broadband as part of your solarZero service which is a 20-year agreement.

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Yes. If you choose to terminate the broadband component of your service we will recontract you to a new 20 year solarZero (energy service only) agreement at a reduced price.

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You’ll receive a monthly invoice from solarcity for our solarZero energy service which will include broadband, if you’ve chosen that option.

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We’ll do the initial paperwork then had it over to 2degrees to complete the switch.

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If it’s a straight switch about 3-4 working days. If you’re upgrading to fibre it will take about 3-4 weeks.

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Yes, 2degrees will deliver that to you.

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You can keep it, send it back to your old service provider or simply gift it to a friend, family member, or your community.

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solarcity covers those costs.

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You will need to cover that cost.

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solarcity will cover your early termination fees with your power retailer and your broadband supplier up to a combined total of $350.

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We definitely want to add other options like those as soon as possible.

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You get to choose one new Panasonic appliance (valued at up to $2000) as a bonus when you bundle solarZero with a 2degrees unlimited broadband plan for the best service available in your area. You can choose from four appliances:

49" 4K Ultra HD Smart TV

Lumix mirrorless digital camera

Front loading washing machine

294 litre fridge with freezer drawer

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Average delivery is between 3-10 business days New Zealand wide. On placing an order Panasonic will call you to arrange an appropriate delivery time and date to ensure that someone is home.

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No. Panasonic will deliver to the door only, and to ground levels only. If you have questions about installation you can contact Panasonic for free advice. https://www.panasonic.com/nz/support.html

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No. We can’t offset the difference. However, we’re working on an integrated landline product which we expect to be able to offer as an option in early 2019.

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We recommend you shift to a free email service that is offered by companies like Google and Microsoft.

Services and support

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