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We're prepared and ready to help

Update as of 31 August:

At solarZero we run on sunshine, meeting challenges with positivity and ensuring we help Kiwis run their homes with cheaper, cleaner solar energy.

During this current Covid-19 crisis, we have adjusted our work practices, ensuring the safety and wellbeing of our customers and team members is our top priority at all times. At each announcement from the government of changes to Alert Levels we strictly follow Ministry of Health guidelines to keep our team and our customers safe.

What does this mean?

The good news is that we can continue to install, service and maintain solarZero at homes under Alert Level 3 and 2 within strict health & safety protocols, following Ministry of Health guidelines.

For any in-person visits to customers’ homes we will be adhering to strict Ministry of Health guidelines to ensure we do not put anyone at risk. Installations, service and maintenance can continue at this time within strict protocols including social distancing and the use of PPE, and our teams are available on the phone to answer your queries and continue to get you set up to join solarZero.

We encourage you to take all safety precautions to ensure you do not put you or your family at risk, and follow the Ministry of Health instructions at all times. Like us, please ensure you take the time to download the Covid-19 contact tracing app and take care to keep you and your bubble safe.  

"No-contact" solar

Going solar with solarZero involves much less contact and time than you might think. Our team manages everything from their desktop: surveying rooftops using online tools, analysing power bills and modelling savings projections, designing the optimum system setup to suit a home’s unique features and aspect, through to planning the installation logistics. solarcity has the technical capability to follow a robust process that requires very little person-to-person contact, with most of it managed over the phone and via email. We can get you set up for solarZero without having to visit your home, or meet you in person. 

Below are some of the non-contacts tools our team use:

Phone and video sales consultations

We are a New Zealand based call-centre so will continue to offer virtual home consultations for customers utilising phone and/or video-conferencing technology.

Free Power bill savings assessments

Simply send us your power bill and we can assess your usage and project potential savings you’ll make with solarZero. You can do that here.

Uninterrupted power supply is an essential service

During this uncertain time, having a constant supply of power for your home is more important than ever. solarZero provides solar energy directly from the panels on the roof to power the home and the smart battery stores excess solar and low-priced grid energy that is used when needed. And if there’s a power cut, it provides backup power to keep the essentials in the home running. 

Our customer care teams are here to help

Our customer care teams are working remotely and are equipped with the resources necessary to respond to your requests, queries or support requirements. Simply contact us over the phone on 0800 11 66 55, by email at customercare@solarcity.co.nz.  

Our commitment to you 

At this stage these Level 3 and Level 2 conditions are set to continue until midnight Friday 14 August 2020, we will keep you updated as information comes to hand through our social media channels and website.

Thank you for your understanding and patience during this time. We give you our assurance that we are committed to providing as much support and as little disruption to our customers, and future customers as possible.

To chat with us about your home's suitability for solarZero get in touch today.